+ NeevPure Guarantee

Our Refund & Replacement Policy

We stand by the purity of our slow-cooked Bilona ghee. If your jar arrives damaged, we will replace it immediately, without hassle.

Terms of Care

Protected from farm to kitchen

We craft our golden-hued Bilona ghee with absolute devotion. Our refund policy ensures your investment in pure wellness remains completely protected.

Transit damage claims

Every jar of our Bilona ghee is packed in eco-safe, heavy-duty glass containers designed to withstand transit. In the rare event of breakage, notify us within 48 hours of delivery.

Secure Transit

Our custom heavy-duty packaging is engineered specifically to protect our premium glass jars during national transit.

Initiating a replacement

Please reach out to our dedicated support email or message us directly on WhatsApp with your order number and clear unboxing photos of the damaged jar. We process replacements within 24 hours.

Refund processing

If a replacement is not preferred, we will issue a full refund to your original payment method. Please allow 5-7 business days for the credit to reflect in your account.

Message on WhatsApp

Need immediate assistance?

Our support team is active on WhatsApp and email to resolve transit issues instantly.